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Crisis Support

Available 24/7 for emergencies

1-800-CRISIS-1

General Support

support@sential-link.com

Monday - Friday, 9 AM - 6 PM EST

Technical Help

tech@sential-link.com

Available 7 days a week

Billing Questions

billing@sential-link.com

Monday - Friday, 8 AM - 5 PM EST

Frequently Asked Questions

How quickly can I get started with therapy? +

Most clients can be matched with a therapist and have their first session within 24-48 hours of completing their assessment.

Is my information secure and private? +

Yes, we use end-to-end encryption and are fully HIPAA compliant. Your sessions and personal information are completely secure and confidential.

What if I need to change my therapist? +

You can request a different therapist at any time. We'll help you find a better match within 24 hours at no additional cost.

Sential-link Assistant

Hi! I can help you with questions about contacting our team. What would you like to know?